Albatross Tours’ Privacy Policy

This privacy policy applies to all visitors and customers using or accessing our websites in order to get the services that we provide, including Destinations Management, Tour Operation, Ground Handling, Hotel Booking, Ticket Booking (Airlines, Train, Coach and Cruise Vessel), Rent a car and Mice (Meeting, Incentive, Conference and Event Management).

For any privacy-related questions, you can reach us at admin@albatrosstoursbd.com       

Cookies

A cookie is a string of information that a website stores on a visitor’s computer, and that the visitor’s browser provides to the website each time the visitor returns. We use cookies across our sites to help identify and track visitors, their usage of our services, and their website access preferences. We describe the specific cookies used in the sections below. Visitors who do not wish to have cookies placed on their computers should set their browsers to refuse cookies before using our websites, with the drawback that certain features may not function properly without the aid of cookies.

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Sharing Your Data

We use third-party services (data processors) across our sites. The extent to which your data is shared with these providers depends on your use of our services, and we list the specific third-parties in use (with links to their privacy policies) in the sections below. Each third-party provider has been used across our site as per authentication of ensuring that privacy policies and practices meet or exceed the same levels of compliance and standards that we follow. That companies are appropriate and are running under international 'Data Privacy Law', we used them as an additional layer of accountability in order to help ensure your data is safe and secure. We disclose potentially personally-identifying and personally-identifying information only to our employees, contractors and affiliated organizations that (i) need to know that information in order to process it on our behalf or to provide services, and (ii) that have agreed, in writing, not to disclose it to others. Some of those employees, contractors and affiliated organizations may be located outside of your home country; by using our websites and services, you consent to the transfer of such information to them. We will not rent or sell potentially personally-identifying and personally-identifying information to anyone. We may be required to disclose an individual’s personal information in response to a lawful request by public authorities, including to meet national security or law enforcement requirements. If we ever were to engage in any onward transfers of your data with third parties for a purpose other than which it was originally collected or subsequently authorized, we would provide you with an opt-out choice to limit the use and disclosure of your personal data.

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Personal Data We Collect

Users

  • If you submit any form of Contact, Query, Customizing, Booking, Feedback and Comment on our site, you are to provide us your Name, Email Address and Phone Number.
  • Your Name, Email Address and Phone Number are stored in the website’s database. Your Name is used as a personal identification of contact, Your Email Address is used for communication of dealings and Phone Number is used for emergency contact.
  • You may also choose how your name is displayed (your Display Name) to visitors to the site (e.g. in comments you create) in your Profile. • Your First Name, Last Name, Email Address and Phone Number are accessible by employees on the site.
  • All your personal Data will be deleted as soon as Dealings / Contract is over.
  • If you attempt to log in to our site, we will set a temporary cookie to determine if your browser accepts cookies at all. This cookie contains no personal data and is discarded when you close your browser. 

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Yours Right

Visitors that have left comments, the data will be their email address, any IP addresses assigned to them at the time of leaving the comments and the user agent strings of the browsers they used. The rest of the data is public as published by the visitors.

For visitors and customers, this will also include profile information and download and payment histories.

You can also request “to be forgotten” and we will erase any personally identifiable data we have about you. Of course, this excludes data we need for administrative or security purposes or if we are required by law to retain some of the data.

An individual who seeks access, or who seeks to correct, amend, or delete inaccurate data, should direct his/her query to admin@albatrossyoursbd.com. We will respond within a reasonable timeframe, not to exceed one week.

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Protecting Your Data

The security and reliability of our service is our number one priority. We invest heavily in the training of our staff and our infrastructure to ensure that best practices are followed in everything that we do.

  • Every Albatross Tours’ employee and contractor goes through background checks and an onboarding process that includes a trial period where access to customer data is provided only when working directly under the supervision of another staff member.
  • All staff only have access to systems that are directly required to complete the functions of their job. We use dual factor authentication for all critical systems and communications services, and automatically log all staff activity using an internal logging tool.
  • All staff (including any contractors) undergo initial training to ensure proper understanding of all security-related processes. Staff regularly attend industry conferences and otherwise stay informed of best practices and relevant trends. Staff review and agree, in writing, to all policies and procedures annually.
  • We only use third-party services, such as TetraHost web services, that are fully vetted and adhere to the highest levels of privacy and security practices.         __________________________________________________________________
Data Breach Procedures

Should any event occur where customer data has been lost, stolen, or potentially compromised, our policy is to alert our customers via email no later than 48 hours of our team becoming aware of the event. We will also report such incident to any required data protection authority. We will work closely with any customers affected to determine next steps such as any end-user notifications, needed patches, and how to avoid any similar event in the future.                        __________________________________________________________________

Privacy Policy Changes

Although most changes are likely to be minor, Albatross Tours may change its Privacy Policy from time to time, and in Albatross Tours’ sole discretion. Albatross Tours will notify clients by email when making changes.      

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